Frequently Asked Questions
Our Exclusive Member Benefits:
Time of Booking Upgrade (Subject to availability): The hotel will upgrade you directly at time of booking, if the room category just above the one you booked is available. This upgrade will be confirmed by PrivateUpgrades after your reservation, unless otherwise stated.
Early Check-in and/or Late Check-out (Subject to availability): The hotel will systematically allocate a room to you before the standard time of arrival, upon availability. Late check-out lets you leave your room after the standard check-out time. While not guaranteed, the hotel will do their very best as you are listed on the top priority list.
Complimentary Breakfast for 2: Members can enjoy complimentary breakfast for a maximum of 2 persons per room. Breakfast varies depending on the property (full breakfast, buffet, American/Continental, or credit) and has a value of up to 180 EUR / 200 USD per day.
Complimentary Hotel Credit: Usually a value of 100 USD allocated once per stay, valid for Spa, Food & Beverage, or Activities depending on the hotel. Stays in the same hotel must have at least 24 hours in-between to qualify for a new credit. It has no cash value and cannot be applied towards room rate or taxes.
PrivateUpgrades has access to an exclusive, high-end network around the world. These connections mean that Privateupgrade Members are on the VIP List and are therefore treated as VIPs wherever they go, with special attention and personalized service.
The PrivateUpgrades Benefits are only valid for bookings made via PrivateUpgrades, therefore it isn’t possible to transfer these benefits to an existing booking.
Your personal Travel Designer is your primary point of contact. We want to get to know you so that we can then recommend hotels that suit you best, depending on your preferences. You can always add your preferences to your profile. This information is automatically communicated to hotels which you booked via PrivateUpgrades.
No, every PrivateUpgrades Member can benefit from their personal Travel Designer.
The services which are included in the rate can be found on the check-out page. Resort fees are sometimes not included, this varies depending on the hotel.
All promotions are subject to availability at the time of booking. In case the promotion you are looking for isn’t available, it may mean that the promotion isn’t valid for the timeframe you entered (reservation date, dates of stay, length of stay). Please adjust your travel dates and try again.
Simply contact our Member Support via Email and we will be happy to assist you.
In case you want to book more than 4 rooms, you can either book these rooms in separate booking processes or you can contact our Member Support and your Travel Designer will assist you.
A free night promotion includes one or more free nights for a specified timeframe. If the free night is not reflected in the total price, you will receive an adapted booking confirmation with the new total price within 48 hours, applicable by the hotel.
Before booking a non-refundable rate, please make sure that the reservation details are correct. Please note that the promotion will be applied towards the booking as soon as the hotel reconfirms this. Therefore, please read the promotional terms thoroughly and be aware that if the hotel cannot apply the promotion you will get a short explanation for this. In case of doubt, please send us an Email to membersupport@privateupgrades.com before making this booking.
Yes, as a member you can book for friends and family and can extend them access to your member benefits. On the last step of the booking process, you will be asked for the guest details who will be staying at the hotel. Please enter the correct guest details on this page, since this information will be forwarded to the hotel.
Simply book the room with your credit card and contact the Member Support who will be more than happy to assist you with this reservation and request.
In order to guarantee your reservation, the hotel requires a credit card.
Your credit card will only be charged by the hotel in case of a mandatory deposit, prepaid rate, late cancellation (a penalty for cancelling a reservation after the cancellation deadline) or in case of a no-show (if you don’t cancel your reservation beforehand and end up not showing up at the hotel on the day of check-in).
Yes, we use the SSL encryption system to ensure the optimal security as well as protection of your credit card information.
Credit card details will not be saved. Therefore, you will have to enter your credit card details to each booking, on the last step of the booking process.
No, PrivateUpgrades never charges your credit card. Unless otherwise stated, the amount is payable at the hotel directly at check-out, by any means of payment authorized by the hotel.
No, you can use any credit card which is authorized by the hotel. In case a deposit is required, then the amount will be charged on the credit card provided to guarantee the reservation.
If you believe that your credit card has been charged or if this is misleading, please contact the Member Support.
All the information for your reservation can be found by clicking on your name on the top right corner, under the Manage My Bookings section. There you will also find an overview of your bookings and you can add and modify your personal preferences.
If you wish to cancel a confirmed booking, you must login to your personal PrivateUpgrades Member account and you can manage your bookings on the Manage my Bookings page. Cancellations can only be accepted in accordance with the terms and conditions of the hotel. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy. Additionally, booking amendments cannot be done on existing bookings. In this case, you would have to double check the cancellation terms to see if the booking is refundable, then cancel this booking and create a new booking with the amendments.
Yes, the hotel is fully informed about the member benefits. However, in case benefits aren’t applied during you stay, please contact the hotel front desk to inform them about this issue. If the amenities are still not applied, then please reach out to your PrivateUpgrades Travel Designer during your stay and he will take care of it.
Please contact your personal Travel Designer while you are still on property.
Please mention this directly at check-out and double check that your bill doesn’t include extras that are supplementary to the amount mention on your confirmation email. Furthermore, the amount paid at check-out is always in the hotel currency. Therefore, rates may vary on the day of departure due to fluctuating exchange rates.
Of course, please feel free to contact our Travel Designers. We will be happy to assist you with your booking and help you find the right hotel.
We are constantly working on the website and expect to have occasional website modifications. Nevertheless, please contact us to report a technical error. We thank you for your understanding! Meanwhile, please feel free to contact us by phone so that we can assist you without a delay.