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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, additional guest names, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Booking Information.”
We use the Booking Information that we collect generally to fulfill any reservations placed through the Site (including the transfer of your payment information by passing to a third party system called the Global Distribution System which then passes it to the Hotel you booked. Additionally, we use this Booking Information to: Communicate with you; so we can provide you the best customer service; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our promotions, specials, hotels as well as their rates.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns and retargeting marketing through Google. For more information please go to https://support.google.com/adwords/answer/2453998?hl=en ).
We share your Personal Information with Hotels you have booked via systems which are connected to our site and to the Hotel reservation systems. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
By signing up and becoming a Privateupgrades Member, you are automatically enrolled to the Privateupgrades newsletter which comes with benefits. You will be the first to receive important Privateupgrades travel news, exclusive promotions, special offers and benefits. You can unsubscribe at any time and it will take immediate effect. To unsubscribe from this mailing list, just visit your Member Profile and select the check box next to “I am not interested in receiving the Privateupgrades Member Newsletter with the news and promotions”. We will never give or sell your information to a third party.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill reservations or bookings you have made for specific hotels or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to United States.
When you place a reservation through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
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